It sounds like you’ve had a frustrating experience with your Wix subscription, especially with the unexpected charges and difficulties in canceling your subscription. You're not alone in feeling this way; many customers have expressed similar concerns about Wix's billing practices and customer service.

It seems that Wix has been criticized for its auto-renewal policies, making it difficult for users to cancel their subscriptions without incurring additional charges. Reports have indicated that customers frequently face issues with unauthorized charges and a lack of responsive customer support. This aligns with your experience of not receiving any warning emails about the charges, and it appears that several others have faced similar situations where they were billed without prior notice or adequate means to cancel.

If you’re looking for ways to manage your subscription or prevent future charges, it may be helpful to familiarize yourself with their cancellation process. According to Wix's support documentation, you can cancel subscriptions through your dashboard, and users are entitled to a full refund if they cancel within the first 14 days of purchasing a premium plan. However, this doesn’t seem to address the concerns about long-term subscriptions and the challenge of getting in touch with customer service when issues arise.

For additional support, you might consider reaching out to them through formal complaint channels, such as the Better Business Bureau (BBB) or other consumer protection platforms, to help escalate your case. There are also numerous forums where users share their experiences and solutions, which might provide you with further insights.

If you're anxious about getting charged again next year, it’s advisable to monitor your account closely and ensure you check your subscription status well ahead of any renewal dates. You can also explore the discussions on platforms like Reddit, where users share their experiences and tips on handling similar issues.

Here are some resources that may help:

1. Wix's BBB Complaints - View ongoing complaints and how Wix is handling these issues.
2. I got trapped by auto-renew payment. WIX is SCAM - Customer experiences regarding auto-renewal issues.
3. Cancel Wix Subscription and Get a Full Refund - Steps and information on how to effectively cancel your subscription.

I hope this information helps you navigate your situation with Wix more effectively.

Sources

Wix Reviews, Pros & Cons, and More (2025) - FiberyWix.com, Inc. | BBB Complaints | Better Business BureauI got trapped by auto-renew payment. WIX is SCAM - RedditPricing Plans: Allowing Clients to Cancel Plans - Wix SupportHow to Cancel Wix Subscription and Get a Full Refund in 2025 - 01NetWhy Was I Charged $432 After Canceling Wix? - JustAnswerPricing Plans: Canceling Client Plans | Help Center | Wix.com

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