According to data, the top 15 customer service skills include persuasive speaking, empathy, adaptability, positive language, clear communication, patience, empathy, point-of-sale proficiency, computer skills, interpersonal skills, and problem-solving. These skills are important to create a memorable customer experience and handle upset customers with emotional intelligence. Sales skills, such as negotiation and problem solving, are also essential for efficient customer service. In summary, customer service requires a combination of these skills in order to effectively communicate, empathize, and solve problems for customers in a timely manner.