Summary:

In order to assess the quality of service provided by Transjakarta, they use the theory proposed by Zeithaml, Pasaruman, and Berry. The availability of staff at every Transjakarta bus stop makes it easier for customers to seek information. Transjakarta strives to create a safe environment and prevent sexual harassment. It is the first Bus Rapid Transit system in Southeast and South Asia and has been operating in Jakarta since 2004. It is suggested for Transjakarta buses to change their direction, going against the flow of traffic. Individuals are able to access information about Transjakarta buses and services through the Peta Rute and Layanan pages. Job applicants are reminded that the selection process is free and for further information they can contact Transjakarta.